Refund Cancellation

Written Request Required: All cancellation requests must be submitted in writing via email to the official Company registration address.
Refund Cut-Off Date: Cancellations received up to 14 days before the event start date will receive a full refund, minus a 10% administrative processing fee .
No-Refund Window: No refunds will be issued for cancellations requested within 14 days of the event start date, or for "no-shows" on the day of the event.

This Refund and Cancellation Policy governs all ticket purchases, delegate registrations, and corporate service contracts with ITS Global Limited (hereafter referred to as "the Company"). By registering for an event, purchasing a ticket, or signing a service agreement, you agree to these terms.

1. Client-Requested Cancellations (Corporate & B2B Contracts)

If a client cancels a contracted event, conference planning service, or custom corporate booking, the following cancellation schedule shall apply to cover preparatory work and venue commitments:

60 or more days prior to the event start date: The Company will retain the initial non-refundable deposit. Any additional pre-paid milestone payments will be refunded.
30 to 59 days prior to the event start date: The Client will forfeit 50% of the total contracted event fee.
Less than 30 days prior to the event start date: The Client will forfeit 100% of the total contracted event fee. No refunds, credits, or fee transfers will be provided.